Sorry for the runaround you got your OEM and from our chat support team. Please try our contact center again and have them open up a service ticket. We need to do some further, more in-depth troubleshooting.
If you are in the U.S., please use one of the support options:
- Phone: 1-916-377-7000, Monday – Friday, 07:00 to 17:00 (US Pacific Time)
- E-mail Support
If you are outside of the U.S., please follow the link and choose the appropriate support option.
Regards.
John S.